Sitterly Terms of Service

1. About the Platform

Sitterly provides software that independent pet-care businesses use to manage scheduling, client communication, payments, staff, and related operations. Sitterly is the software platform—not the pet-care provider.

2. Pet-Care Businesses and Services

Each pet-care business using Sitterly is independently responsible for the services it offers, its prices and cancellation policies, accepting or declining bookings, its employees or contractors, and the safety and quality of its services. Additional terms from that business may apply to clients and sitters.

3. Accounts and Authorized Access

• Provide accurate information and keep account credentials secure.
• Use the platform only for lawful, authorized business or personal purposes.
• Do not access another organization's data or attempt to bypass security controls.
• Notify the applicable pet-care business or Sitterly promptly about suspected unauthorized access.

4. Bookings, Payments, and Integrations

Booking and payment features help pet-care businesses and their clients transact with one another. The applicable pet-care business—not Sitterly—sets service prices, confirms bookings, establishes refund or cancellation terms, and fulfills pet-care services. Payment, calendar, messaging, map, and other features may rely on third-party providers with their own terms.

5. Communications

Businesses may use Sitterly to send service-related email and text messages. Message frequency varies. Message and data rates may apply. Reply STOP to an applicable text-message thread to opt out and HELP for assistance. Opting out may limit automated booking updates, but does not prevent communications required to provide a requested service or respond to a user.

6. Acceptable Use

You may not use Sitterly to:

• violate law, third-party rights, or messaging and payment-provider rules;
• send deceptive, abusive, harassing, or unauthorized communications;
• upload malicious code or interfere with platform availability;
• scrape, reverse engineer, or misuse data except where law expressly permits it; or
• impersonate Sitterly, a pet-care business, a sitter, or another user.

7. Availability and Account Action

We may maintain, change, suspend, or discontinue platform features and may restrict access when reasonably necessary to protect users, businesses, providers, or the platform. Pet-care businesses control access for users participating in their organization, subject to applicable law and their agreement with Sitterly.

8. Privacy

Our handling of personal information is described in the Sitterly Privacy Policy. A pet-care business may also provide its own privacy notice for data it controls.

9. Final Legal Terms

The operating legal entity, governing law, warranty disclaimers, liability limits, dispute process, and any business subscription terms will be finalized in the counsel-approved launch version. This pre-launch draft does not replace those final terms.

Contact

Questions about these terms can be sent to support@snoutos.com. Product information is available at snoutos.com.