Client details
First and last name, email, phone and address, when the file uses a recognized column name.
Bring your clients in. Keep the old system until you trust the new one.
Sitterly imports your client and pet records from a file and shows you every row before it writes one. Schedules, pricing, messages and payment history do not come through the file. We cover each one below, so you can plan the week you switch with no surprises.
What comes through the file.
Clients and their pets, previewed and de-duplicated. The parts a sitter needs on the first visit.
Basic pet details
Pet name, species, breed, weight and notes, when those values are in the same export.
A preview before anything is written
Mapped rows appear first, with counts, and a warning for any client who has neither an email nor a phone number.
No duplicates
Clients are matched by email or phone. A new pet is added to an existing client when that pet name is not already there.
How it goes.
Four steps, in this order. Most owners finish in under an hour.
Step 1
Export clients and pets
From your current system, or from the spreadsheet you keep. One file.
Step 2
Choose the source
Time To Pet, Gingr, PetExec, or the generic client and pet mapping.
Step 3
Check the preview
Unique clients, pets, and the rows missing a way to reach the client.
Step 4
Import
Your clients and pets are added, and the summary shows what came in, what was skipped and what could not be imported.
What you set up in Sitterly instead.
These do not move through a file, and we would rather say so here than surprise you in week one.
Team and scheduling
Sitters, availability, future bookings, assignments and weekly plans are set up in Sitterly, not imported.
Services and pricing
Services, durations, rates, add-ons and pricing rules are yours to set. Most businesses do it in an afternoon.
Messages and money
Message history, payment records and card details stay in the old system. Clients add a card again, once.
History and consent
Past bookings, signed terms and card authorizations are not carried over. Keep the old export as your record.
Switch one workflow first. The rest can follow.
Start with your clients and your week. Keep the old system running beside it until Sitterly has done a real week without you reaching for anything else.
- 30 days free, no card, set up in an afternoon
- Works on any phone and any computer, nothing to install
- Teams of 3 to 15 can ask about 45 days free as a design partner