Sitterly resources
Help center
Short answers to the questions we hear most, by topic.
Bookings
How do I book a new visit?Clients
Open Book a visit from your home screen, choose a service, your times, and which pets are coming along. Your business confirms the request and you get a confirmation message.
How do I cancel a booking?Clients
Go to your booking details and tap "Cancel booking". Cancellations within 24 hours may incur a fee.
How do I set up recurring visits?Clients
Go to Recurring to create a regular schedule. Your visits will be automatically booked.
How do clients request a booking?Owners
Share your booking form link. Requests land in Bookings for you to review, and the client gets a confirmation message when you confirm.
Visits and reports
How do I check in and out of a visit?Sitters
Go to Today, find the visit, and tap Start Visit when you arrive and End Visit when you leave.
How do I file a visit report?Sitters
After completing a visit, tap "File Report" on the booking detail to add notes, photos, and a checklist.
Where do I see completed visit reports?Owners
Open the booking detail to read the notes, photos, and checklist filed for each visit.
Payments
How do I view my invoices?Clients
Go to Billing to see all invoices, payment history, and make payments.
How do I view my earnings?Sitters
Go to Earnings to see your completed jobs, pending payouts, and payment history.
How do I connect my bank for payouts?Sitters
Go to Earnings and tap "Set up payouts" to connect your bank account via Stripe.
How do I release sitter pay?Owners
Go to Money, open Sitter Pay, and release payment for completed visits when you are ready.
Messaging
How do I message about a visit?Clients
Open Messages in your portal. Your message goes to the business, and the right person replies from there.
How do I message the office?Sitters
Open your Inbox to message the office about any visit or schedule question.
Where do client messages arrive?Owners
Client and sitter messages land in your Messaging hub, and you reply from your business number.
Account
How do I update my availability?Sitters
Go to your Profile and tap Availability to set your weekly schedule and any date overrides.
How do I update my pet's info?Clients
Go to My Pets, select your pet, and edit any field including feeding, medications, and vet info.
How do I change my address?Clients
Go to your Profile and update your home address, entry instructions, and parking notes.